Refund policy

Fourteen Day Return Window (UK and EU)

If you have purchased from Skyace Carbon within the United Kingdom or European Union, you may return your order within fourteen days of receiving it. This return window is provided in accordance with consumer protection regulations in the UK and EU.

Starting a Return

To request a return, contact our team by phone at +44 7887 102888 or email sales@skyacecarbon.co.uk. We will confirm whether the item is eligible before you send anything back.

When returning an item

  • Pack the product securely and include your order number

  • Ensure the item reaches us within fourteen days of delivery

  • Items that show signs of wear, damage, alteration or missing components cannot be accepted

We advise using a tracked and insured courier service. Return shipping costs are the responsibility of the customer.

A ten pound handling fee applies to non faulty returns. This fee does not apply to goods that arrive damaged, faulty or incorrect.


Special Order/ Pre-Order and Custom Built Products

Products made to order or customised specifically for you cannot be returned or refunded once the order has been confirmed. This includes items produced to your requested specifications.

If a special order or custom item arrives damaged, faulty or not as described, we will assist you in line with consumer law.

In rare situations we may agree to accept a return for a special order item. Any approval must be confirmed in writing by Skyace Carbon management before the item is sent back.

Your statutory rights remain unaffected.


Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, contact us immediately and return the item within two days of receiving it. You can reach us at +44 7887 102888 or sales@skyacecarbon.co.uk.

Please include your order number and package the item securely. Once the item arrives with us, it will be inspected. Refund processing typically takes three to five days, and you will be notified once the refund has been initiated.

Skyace Carbon will reimburse return shipping costs up to the value of the original delivery charge. Replacement items are dispatched only after the original goods have been returned.

Refunds are issued to the original payment method. Requests made after fourteen days or for items damaged after delivery cannot be accepted.


Installation and Fitment Concerns

Some products may require adjustments during installation. Test fitting is essential before final installation. Variations may occur due to manufacturing processes.

If you encounter a fitment issue, contact our Technical Specialist. If you wish to return the item, email sales@skyacecarbon.co.uk with

  • Your order number

  • A description of the issue

  • Photos showing the problem

Skyace Carbon may amend or decline replacement or refund requests depending on the condition of the item.

We cannot offer replacements or refunds if

  • The product has been misused or neglected

  • The product has been installed incorrectly

  • The product has been modified or altered


Clearance Items

Clearance items are sold in their current condition and are not eligible for return, exchange or refund. Customers should review clearance items carefully before purchasing.